Team Leader with english - 3850 Praha

Region: Praha

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Datum: 20.1.2017   Značka: 3850   ID: 1147200

Pracovní pozice zahrnuje následující pracovní náplň


Do you have experience with leading team? Do you enjoy international environment? Do you feel confident having responsibility for assigned market? Are you ready for new challenge? Then we might be looking for you!

For our longterm client, international company in travelling business, we are looking for suitable candidate for the role of

"Team leader with english"

The main responsibilities include:

- Providing subject matter expertise to team members
- Supporting organizational strategy, focus & direction, and leading a culture of continuous improvement.
- Contributing to the organizational strategy and focus for the team(s) ensuring timely and accurate processing of all offline work queues
- Supporting and monitoring KPIs and reporting tools to measure operational effectiveness.
- Consistently meeting or exceeding KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care – for customer communication and documentation. .
- Ensuring issues are escalated, tools and resources are made available; removing barriers and obstacles preventing agents from successfully completing their work assignments; escalating to vendors and suppliers to bring satisfactory resolution to system (technology or human) failures
- Maintaining balance between big picture and moving individual issues to conclusion.

The suitable candidate should have:

- Fluent English to business standard (at least C1 level)
- Experience of leading a team of at least 7-10 people
- Experience from international corporation environment, ideally share service center
- The ability to communicate effectively at all levels from executive management to individual contributor
- The ability to multi-task with a high attention to detail
- Driven, goal oriented personality, yet with human approach to people
- The ability to excel in a fast paced, constant changing environment
- Time flexibility

Our client offers:

- stable background of well established, still growing international corporation
- modern, luxurious offices right on metro station (Prague 8)
- full training on processes
- responsibility, independency and possibility of further career growth
- excellent benefit package and motivating salary
- immediate start possible
Město: Praha
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Název společnosti JOBSTART s.r.o.
UliceVodičkova 17
Město110 00 Praha 1
Jméno pracovníkaVeronika Hapáková
Telefon605 588 885
Mobil725 843 774

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